Accenture Team Lead in Seattle, Washington
Title: Team Lead Location: USA-West Job Number: 00567804
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Service Delivery Team Lead is responsible for daily supervision of a team e.g. delivery, process . They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This role may be the escalation point for issue resolution and customer inquiries. The role manages effective internal external client relationships within a defined area of responsibility. This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
Management of a team of analysts, enforcing Accenture core values within the team and project, managing project operations, and making sure that SLAs are met on a daily basis.
The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly one on ones with the analysts and the management team.
Measurement and management of the teams success and will act as a Subject Matter Expert in all matters processed by the team.
Monitor risk within operations to be able to escalate to management in a timely manner.
Maintain the production schedule, keeping track of holidays, sick leaves and leaves.
Identify gaps in customer policies and draft proposals accordingly
High School Diploma GED Required
Minimum of 2 years of experience in a customer facing operations environment
Minimum of 2 years of experience managing developing teams of professionals.
Minimum of 2 years of experience with escalation management and managing projects to established SLA s.
Active account on Facebook and a minimum of one other social network Active Facebook user, with minimum 175 friends
Bachelor s Degree
Managing project operations to daily goals and deliverables
Experience in technical work environments with highly tech savvy teams.
Fast paced dynamic environment
Schedule flexibility reporting and analytics experience
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Program, Project & Service Mgmt