Nordstrom Online Beauty Stylist in Seattle, Washington
We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901.
A LOT GOES INTO THAT TINY SHOPPING CART.
Our e-commerce team, Nordstrom Direct, ensures that customers experience the same great fashion and service on Nordstrom.com and HauteLook.com as they expect in our stores. This team works throughout the company to deliver great shopping through cutting-edge technology.
A day in the life…
Primary Focus for the ideal Online Beauty Stylist:
Help each customer look and feel their best
Grow sales through exceptional service
Resolve customer service inquires via phone, live chat, e-mail
Work with Nordstrom.com regarding customer inquires
Cross selling across all brands and cosmetic categories
Providing an exceptional on-line experience
Set and achieve personal and company sales goals while supporting the goals of the team
Excellent follow-through and attention to detail
Respond to timely, professional and engaging manner
Excellent communication and phone etiquette
Provide honest and confident feedback to customers regarding Cosmetic products
Build lasting relationships with customers by contacting them to follow up on purchases along with up selling
Merchandise and be informed about upcoming events
Maintain product knowledge and reinforce proper application techniques to act as an expert for customer
You own this if you have…
Strong understanding of Cosmetic business and products
Able to develop rapport quickly and maintain good customer relationships
Able to work in a fast paced environment and demonstrate a high sense of urgency
Excellent written communication and phone etiquette as well as proficient technical/computer skills
Ability to prioritize multiple tasks in a fast-paced environment
Exceptional conflict management skills and the ability to maintain a positive and professional composure
Excellent time management skills
Work as a team player to ensure each customer receives the best service possible
1 year minimum beauty industry experience preferred
We’ve got you covered…
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, a profit-sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
/This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job./
Job: *Customer Contact Center
Title: Online Beauty Stylist
Requisition ID: 334269