General Electric Director - Program Management in Seattle, Washington
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
As the Director of UX Planning and Management, you will apply your knowledge of software delivery and design operations, project and team management, client and partner relationship management, UX methodologies and proven processes to help source, coordinate, plan, define and deliver UX for projects and products on schedule and with superb quality. You will define and execute programs, and define, track and monitor KPIs to ensure milestones are met and products deliver customer and user delight.
In this role, you will:
Utilize a range of domain and technical proficiency spanning Design Research, Visual Design, Interaction Design, UI Design Technology and delivery and Content Strategy by scoping, coordinating and managing multiple rapid research, design, prototyping and product development efforts, including budgets, and occasionally leading these efforts
Work with product owners, technical leads and architects to scope UX to help develop multigenerational product plans. Define and implement processes for coordination and communication between organizations and with GE stakeholders
Work closely with product release management to ensure that O&G Digital product deliverables are coordinated with corresponding deliverables from other teams
Establishes governance structure that identifies key UX performance indicators, sets UX milestones, and establishes a UX status reporting cadence
Tracks and monitors UX program status and metrics to ensure milestones are met, and internal and external delivery commitments are met
Monitors and tracks UX work output through standardized methods and reports on UX resource allocation and optimization on a regular basis
Work with Marketing, Sales, Services and Customer Service to ensure a seamless pipeline of customer access, feedback and customer data and that product design decisions are known by Marketing and Sales
Serve as a focal point for design operations, project status, roadmaps and backlogs for UX across GE HCD. Communicate effectively both within immediate team and across GE Healthcare Digital leadership. Ensure UX, product and engineering teams receive consistent messages and have clear understanding of UX contributions, UX process, UX timing and the impact of UX on strategy, business direction, technical direction, customer satisfaction, sales and results
Ensure UX teams have the appropriate documentation from Product and Engineering on business and technical direction to begin work and that the product and business strategy is known and understood
Ensure UX teams have sufficient and consistent access to customers and users to define, refine, validate and test their designs and hypotheses
Influence change and business decisions through partnerships with others
Work as needed with customers and users to understand business and technical needs
Work with product owners across the businesses to understand market needs & vision; work with teams to quickly translate that vision into designs for software
Participate in and lead team discussions relative to current user experience projects
Demonstrate a strong understanding of Agile / Lean UX methodologies
Ensure effective documentation and communication of design are created by UX teams - via prototypes, workflows, journey maps, wireframes, mockups, requirements definition, usability filings and UI components
Evangelize the UX practice internally and externally
Identify skill gaps within the team and work to fill gaps with talent, experience or training; develop, onboard or implement new tools and processes to enable the team
Secondarily, coach, mentor, lead, and provide career guidance and development for a group of UX professionals Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in “STEAM” Majors (Science, Technology, Engineering, Arts, and Math)
A minimum of 8 years of professional experience in user experience design or digital project management
A minimum of 2 years of professional experience in people and team managementEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel
Must be willing to work out of an office located in Seattle, WA Desired Characteristics: Technical Expertise:
Plans and occasionally leads UX team engagements with product owners and other business stakeholders to frame problems, appropriately prioritize and scope design efforts, and receive and respond to design feedback, with the ultimate goal of shipping a high-quality product that is valued by our customers
Influences and plans work with Product and engineering teams to ensure use of participatory design activities (e.g. paper prototype co-creation, card sorting) to understand vision, business model and assumptions and tacit knowledge about user needs and behaviors.
Ensure projects build time into roadmap for UX teams to conduct user research to understand user needs, mental models and working contexts
Aids in standardization and top-level Synthesis of output of stakeholder research & creation of visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
Plans for project scoping to include creation of interactive low-fidelity and high-fidelity annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of a software application.Business Acumen:
Directs and mentors others to use systems thinking to address problems and questions at scale.
Plans and scopes design programs that improve product and service UX at scale.
Creates, analyzes & manages projects that provide direct business impact.
Demonstrates detailed knowledge of how industry trends & competitive landscape impact GE Healthcare Digital
Partners with business leaders to align strategic projects with business objectives.
Sees patterns within cross-industry issues and knowledge
Identifies new project opportunities based on design thinking principles and prior outcomes.
Helps teams to translate ideas into plans and actions. Thinks beyond boundaries to help create vision.Leadership:
Uses facilitative techniques to lead cross-functional teams
Recognizes and shapes group dynamic, energy, progress, unproductive/disruptive behavior toward desired goals of session.
Influences through others, including by use of experts or other third parties. Builds direct and "behind the scenes" support for ideas. Foresees downstream consequences and effectively tailors communication strategy to support a positive outcome.
Uses root cause analysis to identify, correct and/or eliminate the causes of problems as well as the problem itself.
Recommends corrective as well as preventative actions. Recommends timeframes in which to execute preventative actions. Initiate change requests in response to risks that threaten the projects. Provides advice in managing business risk.
Communicates functional strategy and roadmaps, briefs with sufficient detail for teams to utilize.Personal Attributes:
Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Creates a team environment where people are motivated, share more, feel more engaged, and ultimately perform better.
Is able to help colleagues see the value of a human-focused perspective in technology research, design and development.
Acts and decides appropriately when all available information may not be possible to obtain.
Supports the team to drive through ambiguity#DTR Locations: United States; Washington; Seattle