AIM Aerospace, Inc. Director of Customer Programs (Renton, Wa) in Renton, Washington

Job Summary:

Under minimal supervision, acts as clearing house for all customer interaction and requests as related to a defined program. Coordinates all program-related activities including engineering, quoting, tooling, production, schedule, status and quality. Has overall responsibility for the performance of defined program.

Responsibilities Include:

Examines estimates of material and production costs, performance requirements, and delivery schedules to ensure completeness and accuracy.

Prepares bids, process specifications, test and progress reports, and other exhibits that may be required.

Supports contract negotiates with customer or bidder; prepares schedules; notifies management and customer of program status

Administers contracts, including final approval of payment.

Compiles data for preparing estimates.

Maintains program status; purchase order records, ensuring customer orders are entered into sales order system

Coordinates customer engineering, contract change proposals and other RFQ activity and work of sales department with production and shipping department to implement fulfillment of contracts.

Monitors progress to established program goals and objectives.

Supports performance by addressing obstacles (identified internally or by customer) that may impact rates and requirements.

Provides some direction to department employees as it pertains to customer requirements and orders.

Communicates customer requirements to appropriate department heads; gauging general performance to customer expectations, supporting program-based initiatives, coordinating efforts among various departments.

Resolves any questions, discrepancies or issues that arise (either internally or from the customer); problem solving order-related issues; addressing scheduling questions, expedite requests.

Fields customer inquiries via telephone and email.

Insures accuracy of customer backlog.

Follows established departmental and company policies, procedures and objectives.

Attends meetings as required to support objectives of department and company.

Performs miscellaneous job-related duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Skills and Abilities:

  • Interpersonal skills; external and internal interaction ability.

  • Ability to provide direction to Program Administrators.

  • Basic computer skills including Outlook, Word and Excel.

  • Strong organizational skills.

  • Strong written and verbal communication skills.

  • Ability to define problems, collect data, establish facts and draw solid conclusions.

  • Ability to interpret a limited variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Expert problem solving abilities.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


  • Medical, Dental, Vision, Rx, Life and AD&D Insurance

  • Company Sponsored 401k

  • Vacation and Sick Leave

  • Tuition Reimbursement

AIM Aerospace, Inc. is located in Renton, WA with facilities in Auburn, and Sumner. We design, engineer and manufacture composite structures used in commercial aircraft interiors. Examples include sidewalls, ceiling panels, lavatories, bulkheads, overhead bins and crew rests. Additional information can be obtained on our company web site at

AIM Aerospace, Inc. is a Drug Free workplace.

Pre-employment drug screen required.

Equal Opportunity Employer

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.