Washington State Customer Service Specialist 2 in Olympia, Washington


Established in 1949 by the Washington State Legislature, the Washington State Human Rights Commission (WSHRC) is responsible for administering and enforcing the Washington Law Against Discrimination - Chapter 49.60 of the Revised Code of Washington (RCW). Our mission is to eliminate and prevent discrimination in Washington State through the fair application of the law, efficient use of resources, and establishment of productive partnerships in the community.


The Customer Service Specialist 2 provides customer service support to clients, visitors and WSHRC investigative staff. This person will answer phones, greet visitors, assist with problem resolution for agency customers, and will provide information regarding options, rights, regulations, and available services.

In this position you will:

  • Answer calls and greet walk in customers, providing information about the general jurisdictional criteria for filing a complaint and providing referrals to the appropriate agency for non-jurisdictional issues.
  • Set up case files, prepare cases for closures, create documents and forms using various programs, type correspondence, and provide technical proofreading and editing;
  • Enter complaint information into a database.
  • Handle matters involving confidentiality in a professional manner;
  • Assist civil rights staff with preparation of outreach materials;
  • Provide status of open cases to Complainants, Respondents, and interested parties.



  • An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems. OR
  • A Bachelor's degree in Business Administration, Public Administration or equivalent; OR
  • At least four experience providing assistance to customers regarding inquiries, complaints or problems.


  • Spoken and written proficiency in Spanish.

Supplemental Information

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

  • A letter of interest, describing how you meet the specific qualifications for this position;
  • A current resume, detailing experience, and education; and
  • A list of at least three (3) professional references with current telephone numbers.


  • The initial screening will be solely based on the contents and completeness of the "duties summary" section of your application in Careers.wa.gov, completeness of the application material submitted, and the supplemental questionnaire.
  • A resume will not substitute for completing the "duties summary" section of the application. Responses to the supplemental questionnaire regarding work experience must be reflected in the "duties summary" section of the application.
  • By submitting materials you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.


Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers.**Applicants claiming veteran's preference points must attach the documentation with each on-line application. If you do not provide appropriate documentation to qualify for these preference points, the points will not be awarded.

For additional information on Veteran's Preference and guidance on how to determine if you are eligible,click here.

We thank you and are grateful for your service

Should you have any questions regarding this position or the online application, contact jobs@des.wa.gov.

The State of Washington is committed to creating a diverse and inclusive culture. We encourage women, veterans, people of color, and persons with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

Persons with a disability who need assistance with their application or that need this announcement in an alternative format, may call (360) 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.

Salary: $2,535.00 - $3,276.00 Monthly

Location: Thurston County – Olympia, WA

Job Type: Full Time - Permanent

Department: Human Rights Commission

Job Number: 2018-03762

Closing: 4/30/2018 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov