Aetna Rx Senior Account Manager in Fife, Washington
Req ID: 49227BR
Rx Senior Account Manager is expected to develop strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
Achieves individual cross sell, growth/retention targets and customer satisfaction levels. Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. Executes tactical components of the account teams business plan for each customer, including ad-hoc reporting and managing client specific projects Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities). Accountable for the service experience, developing and managing service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation of benefits, changes and programs. May support the sales and renewal process (RFP/RFI, finalist meetings, open enrollment meetings, etc.) May lead department wide projects and mentor account managers
2 years of direct PBM experience and knowledge of Rx claim systems or commensurate experience - Excellent written and verbal communication as well as presentation skills - Strong collaboration skills - fosters trust and works effectively across functional areas to achieve results - Advanced experience with Microsoft desktop tools (PowerPoint, Excel and Outlook)
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Sales & Service/Account Management/1-3 Years
Service/Providing Solutions to Constituent Needs/ADVANCED
Sales/Selling Products and Services/ADVANCED
Leadership/Collaborating for Results/ADVANCED
Full time WAH, any US location, but preferably in the NW
ADDITIONAL JOB INFORMATION
Joanne Lynch has been working with us on filing the exact same role for another req.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service