PRO Sports Club Hair Associate in Bellevue, Washington

Provides exceptional customer service for the members and guests at PRO Sports Spa and Salon while enforcing club rules and policies. Customer Service is performed with enthusiasm and friendliness and a willingness to help others. Educational and learning opportunities are met with an eagerness and willingness to grow. Adherence to PRO’s Core Values and our mission statement is expected and is crucial to the success of The Spa and Salon at PRO Sports Club.

  • Prepare and qualify for services in alignment with training and program expectations, which may include practicing skills and techniques outside of scheduled hours

  • Understand and achieve fiscal and educational goals in order to complete associate training program

  • Embrace all learning opportunities presented

  • Understand that the goals and parameters may be adjusted as necessary during the program parameters

  • Graciously greet all guests ensuring they have refreshments, cutting robe etc. and escorting them to station for their service

  • Ensure guest receives a World Class experience from point of pick up, throughout service, and concluding service

  • Use excellent listening skills in consultation, determine service plan according to guests desires, needs and lifestyle.

  • Assist in shampooing, sweeping, blow-outs, cut, color, style, up-do and all other services provided by salon provider

  • Provide services to paying guests once qualified within program parameters

  • Strive for the shampoo time to be a relaxing experience

  • When applicable, prepare all color with scales, not only to reduce waste but to ensure exact replication if possible

  • Assist in documentation of color formulas in software program- Strive for excellence in all services given

  • Show guests how to use products and to style their hair so that they may reproduce the

    look at home

  • Take all products you recommend to the front desk with a prescription recommendation sheet

  • Sincerely thank each guest for their visit

  • Arrive a minimum of fifteen minutes ahead of your first guest to ensure self and job preparedness

  • Check daily schedule, and future schedule, for any booking errors and relay to the Concierge for correction whenever possible

  • Learn how to schedule appointments through software system

  • Recommends “at home care” program for all guests

  • Recommends and schedules Re-booking of Salon services for guests

  • Listens to the concerns of all guests and addresses their concerns accurately

  • Attends monthly Staff Meetings

  • Participates in all Spa & Salon Events

  • Participates in Salon Trade Program

  • Assists with preparation for cast trainings and education

  • Assure salon station is exceptionally clean, prepared and stocked with necessary tools

  • Close each day with a clean work station, tools, and business matters completed

  • Ensure all tools must be sanitized and sterilized per Washington State Law

  • Communicate with management as necessary

  • Work as a team player at all times

  • Leave all personal matters outside the club

  • Willingness to be flexible with schedule when necessary

  • Understand that completion of the Salon Associate program is not a guarantee for employment as a Cast Member

  • Must hold a current Washington State cosmetology license

  • Some Salon experience preferred

  • Customer service experience preferred

Req No.: 2018-39038

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